B2B

Full Time

Remote

We are looking for a B2B Customer Success Manager to help our clients maximize the value of the Uplatform ecosystem, improve their business performance, and identify opportunities for sustainable growth.

Key Responsibilities
Focus on analyzing casino operators’ business performance, identifying trends, bottlenecks, and opportunities to improve revenue and player value.

• Analyze client performance and player funnels: Traffic → Registration → FTD → Repeat Deposits → Retention → Reactivation → GGR.
• Identify conversion bottlenecks and growth opportunities using data and analytics tools such as Google Analytics, Superset, or similar solutions.
• Develop and validate hypotheses to improve player acquisition, conversion, retention, and revenue.
• Coordinate initiatives with Account Management, Marketing, CRM, Product, Platform, and other teams.
• Drive improvements within existing platform capabilities and communicate data-backed product needs to the Product team when further development is required.
• Challenge assumptions constructively and prioritize initiatives based on measurable business impact.

Requirements
Experience in B2B client management, Customer Success, Account Management, or a similar role.

• Understanding of user funnels, conversion metrics, retention, and revenue drivers.
• Basic hands-on experience with analytics tools and data-driven decision-making.
• Ability to formulate hypotheses, validate them with data, and translate insights into actionable initiatives.
• Strong communication, stakeholder management, and cross-functional coordination skills.
• Results-oriented mindset, ownership, and the ability to work independently in an ambiguous environment.
• Ability to balance client expectations with product capabilities and priorities.

Experience in iGaming, B2B SaaS, or technology platforms is a plus. A relevant university degree is preferred but not required.

Working Conditions

• Location Preference: Candidates based in Cyprus, Armenia, or Serbia are preferred. Office-based work in one of these locations is a plus, although remote candidates may also be considered.
• Schedule: Monday–Friday, flexible start between 8:00 and 10:00.
• Probation: 6 months, with the possibility of early completion.
• Compensation: Salary and bonus structure discussed individually.
• Time off: 4 additional days off and 21+ days of annual leave, depending on location.
• Offer validity: 3 days.

What We Offer

• An opportunity to shape a newly created role and establish effective Customer Success processes.
• Direct impact on client performance and business growth.
• Collaboration with international clients and cross-functional teams.
• Opportunities for professional development and career progression.

About the role

Your work powers businesses used by millions worldwide.

Birthday gifts, family surprises, and fun team events.

Collaborate with passionate experts who have your back.

You choose where and how you work best.

Access to events, training, mentorship, and new challenges.